FAQ's

Why should I eat #charliesballs?

Everything is gluten, dairy, refined sugar free and vegan. We’re all about being the positive change in the world and truly believe that a treat a day keeps the binge away. Real treats made by real people with a real goal to change the way you feel starting from the inside out. Clean Treats is about the PHYSIOLOGICAL change that occurs when you choose real food. It's an act of SELF LOVE when choose Clean Treats.

What do I need to make the mixes?

All you need is Rice Malt Syrup, Coconut Oil, Tahini for Gooey Caramel Fudge, a whole lot of love and some self control so you don't eat the entire mix 🙈

If you’re making our Sticky Date Pudding and Banana Bread you’ll also need Flaxmeal, Nuttelex, Almond Milk as well as Rice Malt Syrup and Coconut Oil. You can find these at your local supermarket or health food stores.

What can I substitute for Coconut Oil?

 Coconut Oil is needed as it is used to set the product into a firm shape. However our products are treats,  so like anything moderation matters. Eating jarfuls of Coconut oil = bad..... eating a little with other beautiful unprocessed ingredients = good.  It helps curb the binge and satisfy the sweet craving and keeps you away from preservative full alternatives. Coconut oil is a natural / less processed / plant based product, which is why we use it in our treats. If keeping at the healthiest end of the spectrum,  stick with unrefined coconut oil.

Are your treats safe to eat or drink if I’m pregnant or breastfeeding?

We always recommend seeking your doctors advice first before trying anything out of the ordinary. In saying that our teas are super safe, gentle on the body and a great way to get medicinal properties.

Where can I find the nutritional info/ingredients?

You can find our nutritional panels, ingredients and directions listed under each individual flavour.

Where can I find your #balls?

We’re currently only available online however we’ve just moved into our new factory/cafe/manufacturing dream space in Alexandria, Sydney, NSW. We’re also busting our #balls with excitement because we’ll not only be able to meet you in person but you’ll be able buy our #balls and all of the rainbow food as well so #staytuned for our launch.

How can I stay in the loop you ask?

Well you can follow us at @thecleantreatsfactory on Instagram and Facebook or subscribe to our weekly love notes via email on our website to stay updated on new product launches, recipes, nutrition and health tips.

How long will my treats last?

Our #balls will last up to 4 weeks in the fridge once made and have a generous lifespan if the packet is left sealed…but if you’re anything like us and prefer fresh #balls you’ll probably open them as soon as you get them.

How long do they take to make?

Our balls are super easy to make and will only take you 10 mins to roll and put in the fridge to set. Our Banana Bread and Sticky Date Pudding are from our bake range and will take longer. Don't worry though, which ever treats you decide to try we promise our step by steps are fool proof.

What are your payment methods and refund policy?

We currently only accept Visa and MasterCard payments. For more information on our refund, return and product replacement policy please refer to our terms and conditions.

Do Clean Treats wholesale?

We sure do and if you think we’d roll well together in your cafe, gym, yoga studio or business franchise please email zoe@thecleantreatsfactory.com

P.s we also make raw cakes, real treats, salads, veggie & dessert boards for weddings, corporate events and catering. Slices are only available for Australia and cakes are only available for metro Sydney.

‍How can I reach you about anything and everything?

If you don't see your question here, you can send us an email at info@thecleantreatsfactory.com. Please note we do have a 24-48 hour response time.

Do you want to join the team?

If you think you have what it takes to be a #baller or a #charliesangel please email a cover letter, your resume & your social media details to family@thecleantreatsfactory.com as we’re always on the lookout for extra hands.


BACK TO SHOP